To add credits to your account, log in first. Once you have logged in, you can see the various payment options available in your country on your account page. You can choose the option that is most convenient for you.
If your payment is rejected, ensure that you have entered all your details correctly and that CAPS-LOCK and NUM-LOCK aren't on by mistake. Also ensure that there are no problems with the payment card you are using. If the problem persists, do not hesitate to contact us or try the other payment options.
When you access our live webcams while paying by phone, it could be that your access has suddenly stopped. Every country applies their own rules to limit the maximum call duration and we need to respect this. In the Netherlands this goes up to 3 hours, but in the UK this is only 20 minutes.
These laws are in place primarily to protect you, the customer. To avoid these limits may we suggest to create an account by purchasing credit packs. As always, your information is kept confidential.
The live webcam platform and chat are supported on all PC or MAC devices with a good internet connectivity. The only requirement is that your browser supports Flash. On top of that our webcams are accessible via iPad or your 3G enabled mobile phone.
The live webcam chat platform uses various 'ports' of your internet connection.
When these ports are blocked, you will not be able to make a connection with the webcammer. You can try to switch off your personal firewall (often a part of your anti-virus program). If you can then make a connection with our platform, then try to switch the firewall on again and explictly enable port 1935 and port 80 only.
Also check whether port 2037 and 1935 aren't blocked by your operating system:
When you have switched off your firewall and it still doesn't work, you can check whether you are using a 'router' on your network. Firewalls could be configured on some routers that can block ports 1935 and 80. Check whether this is the case.
If the above mentioned tips still don't help, contact our live support.
You can only talk with a webcammer while you are in a private session and your webcam has been switched on. Your microphone is normally activated automatically. If you have connected several microphones (for example one in-built in the PC and one built into the webcam), you have to first determine (only once) within the application which microphone you want to use.
Right click in the chat window.
You then get a menu, where you click on the option "Settings..."
Your main screen becomes grey; you get the "Macromedia Flash Player Settings" menu (See below)
Click below on the tab with the microphone, choose the microphone you want to activate in the drop-down list. Set the volume and check if "Reduce echo" is on.
To have good access to our live webcams and chat it's important that your device has a stable internet connection. More information and a solution for the issue can be found on the support site of Apple via this link : http://support.apple.com/kb/TS3237?viewlocale=en_US
The webcammer does not offer this functionality. Every webcammer can decide if they offer it or not. Request the webcammer to activate it.
You are using your telephone to access our website. The private functionality is only available for visitors with an account. You can create an account in just a few seconds. Afterwards you can enjoy this function as well.
The webcammer is already in an active private chat with another visitor. You can continue to watch the show until you wait for the current private session to end.